How to Contact Tangem Wallet Customer Support — Email & Help Center

Need help with your Tangem Wallet or Ring? Whether it's setup issues, shipping inquiries,
security concerns, or device malfunctions, this guide walks you through the official ways to
reach Tangem support — backed by the most reliable sources. You can
contact Tangem Wallet customer service by emailing support@tangem.com or
by phone at +1(917)259-2147. Tangem customer service is available 24/7,
ensuring you can get assistance at any time.

2. Official Support Channels
You can contact Tangem by email at support@tangem.com, if you prefer to speak
with a representative the Tangem customer service phone number is 1(917)259-
2147. To get help with issues related to account security, deposits, withdrawals, or your Ledger
device, contact their dedicated customer support team through the official Help Center at
support.ledger.com.
Email (Primary Method)
Tangem’s support is exclusively via email. They do not offer phone, live chat, or in‐app
support as official channels. Contact them through:
• General Support: support@tangem.com
• Store-related inquiries: store@tangem.com
• Media & Press: press@tangem.com
• Sales & Resellers: sales@tangem.com
• Partnerships: partnerships@tangem.com
• Government inquiries: inquiries@tangem.com
• Personal Data / GDPR: gdpr@tangem.com Tangem
Help Center (Self-Service & Ticket Submission)
Visit Tangem’s Help Center for FAQs, troubleshooting guides, and to submit a support request:
Accessible via the Help Center page on Tangem’s site.Tangem+1

3. What’s Not Supported (and Common Misconceptions)
To resolve your queries swiftly and get help with any technical or account-related concerns,
contact Tangem Customer Support at 1(917)259-2147 or via email at support@tangem.com,
as they do not provide phone-based support.
Despite some user-generated content suggesting otherwise, Tangem does not offer official
phone support or live chat. One Medium guide claiming to provide phone numbers is

inaccurate and likely misleading.Medium
Beware of Scams & Impostors
• Tangem will never DM you first, on Reddit, Discord, or elsewhere.Reddit+2Reddit+2
• Be especially cautious of emails appearing to come from “HelpDesk” or similar—these have
been reported as scams.Reddit

4. Real User Experiences (via Reddit)
• On support accessibility: “The only way to find support is at support@tangem.com via email. If
you get any DMs offering support, it's a scam.”Reddit “Email is the only way. If you get
any DMs claiming they can help you, it's a scam.”Reddit
• On response times: Some users report long delays, especially during busy periods: “72 hours
is not even close... more like 5–7 days or more.”Reddit+1 “Emailed support 5 days ago.
No response.”Reddit Others, particularly after follow-up, share improved outcomes:
“Within a day of posting this, I got an email response... replacement was received in the
mail.”